Customer Service Associate
Axis Bank-Securities
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Service Associate
- Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc.
- Answer incoming customer & Branch calls, Emails & Chats.
- Check on the status of customer accounts and resolve maintenance related queries.
- Document knowledge as solution articles
- Review and explain account charges & trade settlement related QRC’s.
- Defuse irate customers & Escalate unresolved issues to relevant internal teams
- Identify and assess customers’ needs to strive for highest Customer Experience (CX)
- Ability to Multi-Task and work in a fast-paced, Contact Center environment
- Provide accurate, valid and complete information by using the right methods/tools.
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The candidate should have completed the required education and people who have 2 to 5 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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