Senior Customer Support and Operations Analyst

Customer Support/Operations Senior Analyst

Nasdaq Technology is looking for a passionate Customer Support Operation with focus on Technical Support, to join the Mumbai technology center in India. If Innovation and efficiency drive, you forward this is the place for you! 
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Customer Support, your focus will be Providing expert-level technical support to external Customers efficiently resolving AxiomSL product issues via Case Management System, and/or screenshare sessions, including replication and analysis of issues in mirrored AxiomSL support environment. 
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets
With this position we offer 
Join the FinTech Client Support organization,  to be the forefront of solving sophisticated financial technology challenges. Improve your expertise to sucriticalitical regulatory reporting solutions while collaborating with top industry professionals. Take this opportunity to become a member of our highly skilled EMEA Product Support Team.

Role Responsibilities -

• Takes ownership , replicates, analyzes and resolves Customer issues related to AxiomSL Product functionalities, architecture and infrastructure components within both Customer-owned and the Nasdaq Cloud Platform and environment.   

• Details Incidents and Service Requests processing; communicates with Customer in timely, professional, with compliance with ISO-9001-based SLAs and SLOs and other internal processes

• Works closely with with Product Management, Engineering, Operations, and other Support teams (by providing comprehensive information on issue status and investigation results) and by following up on issues and their resolution. 

• Constantly improves personal knowledge of AxiomSL products by passing the required certifications.

We expect you to have:

• 3 – 5 years of experience

• Linux and Windows Server OS troubleshooting;

• Web Applications troubleshooting. 

• Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to build, analyze and modify SQL queries;

• Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.  

• Excellent communication skills (using both written and verbal English) and ability to work with a team in a dynamic environment and to deadlines.  

• Highly organized and methodical approach with attention to detail and accuracy.    

• Result- and customer- focused.  

It would be great if you

• Scripts written on Bash/PowerShell/vbs/.bat

• Java-based applications

• Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc). 

• Database/DBMS; analyzing and improving SQL queries performance. 

• LDAP & SAML/SSO

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Experience Level

Senior Level