Ecosystem Lead - Retail & Omni Business Management

Ecosystem Lead - Flipkart & Amazon

Job Description

Purpose of the role

This role will contribute to building the Omni Business through strong partnerships with key retailers. Key responsibility is to hold end to end engagement with key retail customers - joint planning for revenue, margin, investment, profitability, share and key execution metrics. Ability to be hands-on in a dynamic, operationally complex environment is needed.

Career experience required.

• 9+ years of experience, preferably with prior experience of organized trade customer management
• Account management & Joint Business Planning with both offline and online retailers.
• Negotiation & collaboration skills
• P&L management – Promotions and On Platform spends delivering Gross Margins and NC
• Digital Shelf management – Understanding E-Commerce Flywheel metrics and influencing them with customer.

Main responsibilities

• Build long term strategic vision and business plan for the account in line with Mondelez Omni roadmap.
• Develop joint business plan and manage relationships with account team at national and regional level.
• Lead commercial terms of trade negotiations and follow best practice structured negotiation process to successful conclusion.
• Channelize customer investments towards achievement of JBP objectives while staying within budgets.
• Implement and maintain in-store solutions developed within Category Management partnerships with the Customer(s)
•  Work with Finance business partner to drive commercial hygiene and ensuring timely collections as well as reduce cost to serve the customers.
• Work with customer service to track orders, troubleshoot, and achieve customer service KPIs.
• Work with demand planning to build and streamline demand forecast.
• Launch and execution of NPDs.
• Drive activation agenda for the customer - lead special events in cooperation with Customer Marketing
• Drive digital shelf execution for omni channel business.
• Monitor competitive activity at store level, recording and consolidating key activities.
• Working with Customer Marketing to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Mondelez products at shelf.
• Supervising the consistent and accurate collection of data to allow monitoring of execution performance vs. target KPIs.

Key KPIs

• Gross Sales Revenue, Customer Investment, Share
• Execution metrics Key activations, focus brands/categories, category initiatives.

Key interfaces and stake holders

• Internal – Omni RE manager, Brand teams, Customer Planning and Activation team, finance, supply chain
• External – Customer category buyers/planners/merchandising team

 

Key leadership and functional competencies needed.

Bias for action and agility  Ability to manage multiple priorities in constrained timelines. Analytical ability – to synthesize data into meaningful conclusions and recommendations. In depth knowledge of fundamentals of performance media and media agency ecosystem

.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularAccount ManagementSales

Experience Level

Senior Level