Dynamics 365 Support Engineer - Project Operations

Engineer II - Dynamics 365 Support(Project Operations)

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Junior Dynamics 365 Support Analyst

Location Mumbai, India

Role purpose

We are seeking a motivated Junior D365 Support Analyst to join our growing team. You will be the first point of contact for users navigating our integrated Project Management environment. This role is perfect for someone who understands the basics of Customer Engagement (CE) but is eager to learn the complexities of Finance & Operations (F&O) integration.

Duties & Responsibilities:

• User Support: Provide Tier 1 and 2 support for D365 CE (Project Operations/Sales) and basic F&O inquiries.

• System Maintenance: Monitor Dual-write health and resolve synchronization errors between CE and F&O.

• App Configuration: Assist in the maintenance of Model-driven apps and Canvas apps used by project teams.

• Automation: Troubleshoot and update existing Power Automate flows to ensure business processes remain seamless.

• Documentation: Create "How-to" guides for end-users to reduce recurring support tickets.

Knowledge, Experience & Skills:

• Dynamics 365 CE: 1–2 years of experience (Project Management/PSA modules preferred).

• Power Platform: Basic hands-on experience with Power Apps and Power Automate.

• Integrations: Exposure to or a strong desire to learn Dual-write and Dataverse.

• Problem Solving: A "detective" mindset to find why a record didn't sync or why a flow failed.

• F&O Awareness: Familiarity with the F&O interface is a significant plus.

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs

• Flexible working hours

• Smart working: hybrid remote/office working environment

• Work-life balance

• Excellent, dynamic and multicultural environment

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.

Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.

The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Miami based product team.

We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.

For more information, please visit www.accelya.com

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Experience Level

Mid Level