Field Capability Manager - Training and Development Lead

Field Capability Manager

Relocation Assistance Offered Within Country
Job Number #173891 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Us

Would you like to be part of a team that is building a future to smile about? What about having the opportunity to collaborate with teams across the world, full of stimulating discussions, and making impactful contributions?

 

If this is how you see your career, Colgate is the place to be!

 

Our dependable household brands, dedicated employees, and sustainability commitments make us passionate about building a future to smile about for our employees, consumers, and surrounding communities. We, at Colgate, take immense pride in our brand which fuels our workplace to encourage innovative thinking, champion experimentation, promote authenticity and thus contribute to our enduring success.

 

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day !

Role Purpose

The Field Capability Manager is strategically responsible for the end-to-end design, execution, governance, and technology integration of capability-building frameworks that deliver a high-performing, scientifically credible OCC and Field Trainer force. 

Moving beyond theoretical training, you lead a team of active coaching practitioners to bridge the gap between classroom science and real-world clinic execution. The primary mission is to scale commercial capability, institutionalize cutting-edge AI training technologies, and drive evidence-based scientific detailing that directly influences dental professional recommendation and accelerates prescription velocity.

Key Responsibilities

1. Training Needs Identification (TNI) & Diagnostic Leadership

• Data-Driven Diagnostics: Lead organizational Training Need Identification (TNI) cycles by combining quantitative metrics (SFA, CRM data,& analytics) with qualitative inputs from field trainer inputs.

• Competency Mapping: Continually evaluate macro-level competency gaps across zones, product categories, and experience tiers to map out targeted annual and quarterly capability enhancement calendars.

• Performance Turnaround Plans: Oversee structured remediation plans for underperforming field force representatives, utilizing TNI insights to design customized 30-day development blueprints.

2. Instructional Architecture & Training Content Development

• Curriculum Development Strategy: Design and own the structural training layout, ensuring all educational materials align with adult learning principles, interactive learning, and micro-learning methodologies.

• Scientific Copy Synthesis: Partner closely with Scientific Affairs and Marketing to translate complex clinical data, scientific papers, and product chemistry into simplified, field-ready sales narratives and interactive roleplay scripts.

• Digital Playbook Assets: Oversee the continuous formulation of product ready-reckoners, visual aids, and interactive digital content optimized for mobile or tablet-based continuous learning.

3. Comprehensive Onboarding & Induction Governance

• Onboarding Framework Design: Structure, govern, and continuously optimize the centralized 30-60-90 day Onboarding journey for new recruits to accelerate time-to-productivity and mitigate early-stage attrition.

• Induction Bootcamp Management: Own the deployment and instruction of induction bootcamps, covering dental anatomy, oral pathologies, product portfolios, compliance codes, and core detailing techniques.

• Proficiency Gates & Evaluations: Establish rigorous gatekeeping milestones and certification checks at the 30, 60, and 90-day marks to strictly validate field readiness before final territory handover.

4. Train the Trainer (TTT) Certification & Field Governance

• Trainer Capability Upskilling: Architect and execute continuous Train the Trainer (TTT) certification modules to constantly elevate the instructional and coaching mastery of direct reports (Field Trainers).

• Methodology Standardization: Institutionalize standardized coaching frameworks (such as the GROW model), active feedback loops, and advanced group facilitation benchmarks across the distributed training network.

• Calibration Audits: Periodically conduct joint field-rides with trainers to audit coaching quality, calibrate assessment scores, and ensure TtT principles are translating into effective market development.

5. AI Adoption for Training Effectiveness

• Next-Gen EdTech Integration: Champion the deployment and ongoing adoption of AI-driven tools to scale training effectiveness

• Predictive Capability Analytics: Leverage metrics to evaluate verbal delivery, confidence levels, message adherence, and scientific precision, using data-driven indicators to tune national training strategies.

• Gamification & Engagement: Oversee AI-backed personalized learning pathways and gamified reinforcement systems to boost long-term knowledge retention and field force engagement

 

Ideal Candidate Profile

Experience & Qualifications

• Education: Graduate/Postgraduate degree in Life Sciences, B.Pharma, BDS, or related specializations. An advanced qualification, diploma, or certification in Training & Development, Instructional Design, or Talent Management/ MBA is highly preferred.

• Professional Experience: 10+ years of total experience in Pharmaceutical, Medical Device, or Specialty Oral Care sales. This must include a minimum of 3 years of exposure towards training or capability department, with a proven track record of managing a distributed team of field trainers or first-line sales managers. 

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid

Experience Level

Mid Level