Fraud Detection and Investigation Associate

Fraud Associate

Drive innovation and make a significant impact on clients and the firm while enhancing your leadership skills within a dynamic, client-focused team.
Join a forward-thinking organization that values expertise, fosters continuous improvement, and offers ample opportunities for career growth and mobility.

Job Summary

As a Fraud Associate at JPMorgan Chase, you will be responsible for protecting the firm and its clients by proactively monitoring, analyzing, and investigating suspicious banking transactions. You will leverage advanced fraud detection systems and collaborate with cross-functional teams to identify, escalate, and mitigate potential fraud risks, ensuring compliance with JPMorgan Chase’s policies and regulatory requirements.

Job responsibilities

• Review daily transaction activity across accounts, digital channels using bank-approved fraud monitoring systems.
• Identify and assess unusual patterns, behaviors, or anomalies that may indicate fraudulent activity or financial crime.
• Conduct thorough investigations of alerts generated by transaction monitoring systems, documenting findings and actions in accordance with bank policies.
• Work closely with Fraud Investigations, Compliance, and Risk teams to escalate and resolve confirmed fraud cases, ensuring appropriate actions are taken.
• Prepare clear and concise reports on investigation outcomes, trends, and recommendations for process improvements.
• Contribute to the enhancement of fraud detection rules, monitoring processes, and team knowledge by sharing insights and best practices.
• Support efforts to protect customers from fraud by identifying risks and recommending preventive measures.
• Thrive in a fast-paced environment by efficiently managing multiple tasks and prioritizing workload.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Finance, Business, Economics, or a related field.
• 3+ years experience in banking, fraud detection, transaction monitoring, or financial crime investigation.
• 5+ years of people management experience 
• Strong analytical, investigative, and problem-solving skills.
• Strong verbal and written communication skills, with effective influencing and persuasion abilities.
• Excellent organizational, prioritization, and time management skills to meet deadlines in a fast-paced environment.
• Proficiency in data analysis, including building presentations and conducting Excel queries, with experience in presenting to internal and external audiences.
• Willingness to travel for client engagements and collaborate with internal partners.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level