Service Coordinator

Job Title: Service Coordinator 

Location: Service Office, 1003B, Peninsula Towers, Lower Parel W, Mumbai – 13.

Job Overview: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. This role focuses on managing customer inquiries related to water purification spares, coordinating commissioning & installation, ensuring spare parts availability, and working closely with the Stores team for timely dispatches.

Key Responsibilities:

·  Respond promptly to customer inquiries regarding water purification spares.

·  Ensure timely installation of systems.

·  Prepare and send accurate quotations based on customer requirements.

·  Coordinate with the Stores team to monitor spare availability and process customer orders, ensuring timely and accurate order fulfillment.

·  Ensure timely dispatch of spares by following up closely with the Stores team.

·  Track and maintain records of inquiries, quotations, stock, and dispatches.

·  Follow up with courier services to ensure timely delivery of spares to customers.

·  Work cross-functionally to address any delays or operational issues.

·  Utilize CRM, ERPsystems accurately to manage customer interactions, track inquiries, and update records.

Qualifications & Skills:

·  Bachelor’s degree in any field.

·  1-3 years of experience in handling customer business, preferably in water purification or a related industry.

·  Proficiency in CRM and ERP systems.

·  Knowledge of MS Office (Excel, Word).

·  Strong verbal and written communication skills.

·  Excellent organizational and multitasking abilities.