Fund Servicing Manager - Vice President

Fund Servicing Manager III - Vice President

Join a high-impact Fund Accounting leadership role supporting institutional clients across geographies. You’ll elevate service delivery, strengthen controls, and drive transformation alongside business and technology partners. This is an opportunity to lead talented teams and improve client outcomes at scale.

Job Summary

As a Fund Accounting Operations Lead within Fund Accounting (Outsourced NAV Delivery), you oversee accurate and timely NAV delivery for clients who outsource fund accounting to JPMorgan Chase. You lead end-to-end execution across pre-NAV activities, exception resolution, and client inquiries while ensuring appropriate escalation and issue management. You drive service quality, transformation, and a strong risk-and-control culture across the team.

Job Responsibilities 

• Deliver timely and accurate NAVs for outsourced fund accounting clients.
• Execute end-to-end pre-NAV activities and close processes with high quality.
• Clear exceptions efficiently and ensure robust follow-through to resolution.
• Manage client inquiries and stakeholder expectations with strong service orientation.
• Escalate actual/potential delays and issues promptly to supervisors and management.
• Serve as a subject matter expert for domain and process guidance within the team.
• Act as the second escalation point and ensure disciplined incident management.
• Lead hiring, coaching, mentoring, and retention to build a strong organization.
• Strengthen risk and controls by enforcing procedures, policies, and compliance standards.
• Partner with transformation and technology teams to identify change and ensure execution.
• Drive continuous improvement to enhance quality, efficiency, and consistency globally.

Required qualifications, capabilities, and skills 

• Minimum 12 years of relevant Banking/Investment Banking Operations experience.
• Lead teams with at least 8 years of people-management experience.
• Apply deep fund accounting/NAV domain knowledge across end-to-end operating workflows.
• Manage senior stakeholders to improve deliverables and client satisfaction outcomes.
• Navigate complex, ambiguous situations and drive practical solutions to closure.
• Embed a strong risk-and-control culture and continuously strengthen the controls environment.
• Communicate effectively to share knowledge, transfer expertise, and align global teams.

Preferred qualifications, capabilities, and skills 

• Hold an MBA or Bachelor’s degree in Finance, Accounting, or Economics.
• Build sustainable relationships with institutional clients across jurisdictions and geographies.
• Lead large transformation programs with exposure to banking or capital markets change delivery.
• Assess business and financial impacts of Target Operating Model (TOM) changes.
• Anticipate customer needs and industry trends to guide operational innovation.
• Collaborate closely with business transformation partners to shape and execute change.
• Motivate and develop staff through training, performance management, and supportive leadership.