United Parcel Service (india) Private Limited

Customer Service Representative

United Parcel Service (india) Private Limited
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

GBS Customer Service Representative

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

  • Understand UPS service, product, systems and procedure
  • Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
  • Update the pick up arrangement, UPS supply request and tracking follow up.
  • Identify and record customer concern or issues
  • Recommend solutions to service concerns to management
  • And any other duties assigned from time to time


Employee Type:

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Job role

Work location
Work locationIN - MUMBAI CENTER (INBAI), India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameUnited Parcel Service (india) Private Limited
Job posted by United Parcel Service (india) Private Limited

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