Healthcare Claims Appeals Associate

Health Admin Services New Associate

Skill required: Claims Appeals - Claims Administration
Designation: Health Admin Services New Associate
Qualifications:BBA/BCom/BMS
Years of Experience:0 to 1 years
Language - Ability:English(Domestic) - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Appeals and Grievance (A&G) Processor is responsible for reviewing, investigating, and resolving member and provider complaints, disputes, and appeals related to healthcare services and coverage decisions. The role ensures compliance with regulatory requirements, timely resolution, and accurate documentation while maintaining high quality and customer satisfaction. Review and process member and provider appeals and grievances in accordance with established guidelines Investigate cases by gathering and analyzing relevant medical records, claims, and supporting documentation Ensure all cases are handled within regulatory turnaround times (e.g., CMS guidelines) Coordinate with internal departments (claims, enrollment, billing) and external stakeholders (providers, members) Identify, document, and resolve discrepancies or issues impacting case outcomes Maintain accurate and complete case documentation in internal systems Ensure compliance with HIPAA and confidentiality standards when handling sensitive information Communicate decisions clearly to members and providers (written and/or verbal) Track and meet productivity, quality, and service-level targets
What are we looking for? Strong attention to detail and analytical skills Understanding of regulatory requirements (e.g., CMS, HIPAA) Excellent written and verbal communication skills Problem-solving and decision-making ability Ability to work independently and manage multiple cases Time management and organizational skills Knowledge of healthcare processes, claims, and insurance policies
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role require you to work in US Shift time, No morning or rotational shifts