Information Technology Manager

Main Accountabilities

1. Business Analysis & Solution Design

• Gather and analyze business requirements for new initiatives and enhancements
• Define MVP-based solutions ensuring faster time-to-market and cost efficiency
• Translate business needs into functional specifications and solution approaches

2. Cost Optimization & Procurement Support

• Identify cost-optimal solutions aligned to business requirements and scalability
• Support procurement discussions by providing functional and solution inputs
• Evaluate vendor proposals and recommend cost-effective approaches

3. Process Governance & Optimization

• Ensure adherence to defined business and IT processes across projects
• Identify gaps and drive process improvements and standardization
• Contribute to continuous optimization of workflows and delivery models

4. Stakeholder & Customer Impact

• Collaborate with internal stakeholders (business, IT, operations) for requirement alignment
• Ensure solutions enhance experience for end customers and partners
• Support rollout of initiatives ensuring minimal disruption and high adoption

5. Project Coordination & Delivery Support

• Track project progress, dependencies, and deliverables
• Support UAT, go-live, and post-implementation stabilization
• Ensure timely closure of action items and issues

6. Learning & Capability Development

• Continuously upgrade knowledge on business, technology, and digital trends
• Participate in training programs and contribute to team learning initiatives
• Build domain expertise across products and digital platforms

Qualifications & Experience

• Graduate / Postgraduate in Engineering / Management

• 5 years of experience in Business Analysis, IT Projects, or Digital Initiatives

• Must have Experience in LOS, SFDC, and fintech integrations

• MS Excel, JIRA, AI tools (Good to have)