Network and Services Operations Associate - Billing and Problem Management

Network & Svcs Operation Associate

Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Billing Account Specialist role is to resolve global customer queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence and ensuring customers are up to date in payments. Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? ? Strong communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone ? PC literate with experience of a range of software packages (MS Office) ? Ability to pay attention to detail, to make conscious effort to understand causes and to address issues ? Problem solver with very good analytical skills, able to spot issues that need to be investigated ? Time management skills – ability to track work independently and in timely manner ? Negotiation skills to ensure customer satisfaction in alignment with business objectives ? University education is an advantage, preferably in Business, Economics ? Strong communication skills in English, both oral and written (B2 level) ? Additional foreign language (B2 level) is an advantage Work Experience: ? Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage Working hours: ? The team follows a 24x5 operational schedule, providing continuous support Monday through Friday globally. Employees work 9-hour shifts (including breaks) on a rotating basis. ? Work from home supported
Roles and Responsibilities: •? Demonstrates abilities to investigate and resolve billing inquiries, billing disputes and billing non-payment issues raised by internal/external customers ? Validates issues, including validation in billing tools and with interested parties ? Reviews contracts and service guides ? Prepares credits for approval or approves independently based on adjustment amount ? Escalates properly within escalation guidelines to achieve resolution ? Secures resolution on non-payment issues ? Performs work under supervision and guidance from experienced levels and within defined SLAs for quality, response time and productivity