Senior Network and Services Operations Analyst

Network & Svcs Operation Senior Analyst

Skill required: Network Operations - Problem Management
Designation: Network & Svcs Operation Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework.
What are we looking for? • Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless • Network fundamentals: IP, VLANs, bandwidth, routing concepts • Order Management & Provisioning systems (Amdocs/ Netcracker / ServiceNow) • Strong understanding of activation workflows • Excel / data analysis (validation & reconciliation) • KPls • Order cycle time (TAT) • Fallout rate • First-time-right activation % • Rework reduction L1 L2 trouble shooting & telecom • ServiceNow Order Management • Inventory systems exposure • Understanding of network configs (read-level) • Automation mindset (workflow improvement) written & verbal comm.
Roles and Responsibilities: • Manage end-to-end Order to Activate lifecycle • Validate customer orders for technical & commercial feasibility • Coordinate with Sales, Network, Field Ops, and Vendors • Configure services via provisioning systems • Track order fallout and drive resolution • Ensure billing readiness & clean handover to Assurance • Maintain activation SLAs and documentation •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts