Senior Technical Support Associate

o9 EOP DP Configurator

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You will be a senior testing leader within the Mondelēz International Digital & Technology organization, responsible for leading end-to-end quality assurance and testing activities across large-scale transformation programs, including the o9 Enterprise Operations Planning (EOP) platform rollout. You will own the testing strategy, manage testing cycles, and drive quality outcomes across multiple workstreams and regional stakeholders in the CPG industry.

About Mondelez International  

Mondelez International empowers people to snack right across 150+ countries with iconic brands like Oreo, Cadbury, and Toblerone. We are digitizing our global supply chain through the implementation of o9’s Integrated Business Planning (IBP) and Sales & Operations Execution (S&OE) solutions to enhance agility, forecast accuracy, and cross-functional alignment.  

  

Role Summary  

As the SP and IBP Configurator, you will be the technical linchpin for configuring, validating, and sustaining Mondelez’s o9 platform. You will translate business requirements into scalable planning models, ensuring seamless integration with enterprise systems like SAP and Oracle. This role demands expertise in o9’s data modelling, workflow design, and analytics tools to drive global supply chain transformation.  

  

Key Responsibilities  

Platform Configuration (SP , IBP , STD , TLB )  

• Configure o9’s Supply Planning, IBP (Integrated Business planning) , SOE (Sales Operation Execution), STD (Short Term Deployment), TLB (Truck Load Building) workflows to align with Mondelez’s global processes.  

• Design Attribute-Based Hierarchies, Time Bucket Profiles, and Aggregation/Disaggregation Rules for multi-level planning (SKU, plant, region).  

• Develop custom planning logic using o9’s planning engines (heuristics, time-series forecasting) and scripting tools (Python, R). o9 Data Model & Planning Engine Design  

• Build master data structures (products, locations, customers) and key figures (demand signals, capacity constraints).  

• Optimize pegging rules, supply allocation strategies, and exception management workflows, IBP Risk & Opportunities and S&OE adjustments.  

• Configure Scenario Manager for what-if analysis (e.g., demand spikes, supply disruptions).  

Integration and Data Requirements  

• Design data pipelines using Talend, Kafka, or REST APIs to synchronize o9 with SAP ECC, APO, BPC, and external market data sources.  

• Validate data quality through o9 Loader and troubleshoot integration errors in collaboration with IT teams.  

Scenario Management & Analytics  

• Develop interactive dashboards using o9’s KPI Engine to track forecast accuracy, service levels, and inventory turnover.  

• Configure exception alerts for stockouts, excess inventory, and production bottlenecks.  

Testing, Validation, and Support  

• Execute unit testing, integration testing, and UAT for o9 configurations, ensuring alignment with business requirements.  

• Resolve post-go-live issues via ServiceNow tickets and provide Level 2/3 support for planners.  

Documentation & Training  

• Create technical playbooks for configurations, including data mappings, calculation logic, and user permissions.  

• Train regional planners on o9’s Tag UI, Workflow Designer, and Scenario Manager through hands-on workshops.  

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularSoftware & ApplicationsTechnology & Digital

Experience Level

Senior Level