Senior Analyst - Order to Cash Operations

Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Cash Application Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.
What are we looking for? • Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms. • Ability to multitask and manage time efficiently. • Analytical thinking and attention to detail. • Strong knowledge of Order to Cash processes – Billing, Deductions, and Cash Application. • Experience working on ERP systems (SAP, Oracle, Workday, or similar). • Excellent communication and stakeholder management skills. • Strong analytical, problem-solving, and decision-making abilities. • Ability to manage cross-cultural teams in global environments. • Advanced Excel and Power BI reporting skills preferred. • Familiarity with automation tools is an advantage. The Order to Cash Associate Manager/Specialist/Team Lead will be responsible for end-to-end O2C operations — includes primary experience in Managing and Processing open Deduction and Reporting — ensuring process excellence, accuracy, compliance, and timely delivery of SLAs. This role requires strong leadership, stakeholder management, analytical capability, and process improvement mindset to drive operational efficiency and client satisfaction • Ensure availability of updated documentation for all processes • Work with the Team leaders in identifying training requirements and develop a training plan • Ensure that trouble shooting and system support as required is available • Lead OTC and Process improvement initiatives
Roles and Responsibilities: •Key Responsibilities: Manage and Process open Deductions • Review, validate, and process customer deductions (pricing, trade promotions, logistics, etc.). • Partner with AR and Sales teams to resolve invalid deductions and recover revenue. • Track aging deductions and perform root cause analysis for repetitive issues. • Maintain deduction tracker and ensure proper documentation for audit readiness. Role-Specific Responsibilities: Associate Manager • Own the O2C tower performance across all sub-processes (Billing, Deductions, Cash App, Customer Service). • Drive governance meetings with clients and internal leadership. • Analyze KPIs (DSO, unapplied cash %, deduction aging) and implement process improvements. • Identify automation and digital transformation opportunities (RPA, analytics dashboards). • Manage a team of 15–30+ people and ensure training, motivation, and development. • Support audit and compliance reviews and maintain strong internal controls. Specialist • Lead daily O2C operations and ensure SLA/KPI achievement across assigned processes. • Support transition and stabilization of new processes or markets. • Perform detailed root cause analysis and recommend corrective actions. • Create productivity trackers, dashboards, and standard operating procedures (SOPs). • Act as a single point of contact for client queries and escalations. • Share best practices and automation opportunities to streamline and improvise process • Mentor Team Leads and Analysts for skill and performance enhancement. Team Lead • Supervise daily task allocation, queue monitoring, and quality checks. • Ensure accurate processing of invoices, cash applications, or deductions as per SLA. • Review and validate reports, trackers, and reconciliations prepared by team members. • Support month-end closing and reporting activities. • Escalate critical issues timely and ensure closure through follow-ups. • Share best practices and automation opportunities to streamline and improvise process • Provide on-the-job training and knowledge sharing within the team.