Payment Lifecycle Associate

Payment Lifecycle Associate I

Join our team and shape the future of digital payments. Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Manager I within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.

Job Responsibilities:

• Lead the onboarding of new payment activities, products, and clients, ensuring seamless integration across the payment lifecycle through collaboration with cross-functional teams.
• Partner with Technology, Product, and other key stakeholders to resolve issues, develop effective solutions, and drive continuous improvement.
• Support critical system enhancements and participate in global deployments to advance product capabilities.
• Provide operational support to maintain the stability, scalability, and performance of payment products.
• Identify and assess client and business needs, incorporating requirements into process enhancements and operational solutions.
• Oversee daily payment operations, leveraging data analytics, reporting, and robust controls to ensure optimal performance.
• Manage end-to-end operational support, including issue management, escalation, and remediation in partnership with internal teams.
• Foster strong relationships with Client Service teams to deliver a positive client experience and ensure effective hand-offs between Service and Operations.
• Uphold strong operational controls and compliance with company policies and regulatory requirements.

 

Required qualifications, skills and capabilities:

• Proven experience in Payments Operations, specifically on Reconciliation and Repair processes, operational controls, and effective problem-solving.
• In-depth knowledge of SWIFT messaging and workflows, essential for fulfilling the requirements of this role.
• Exceptional analytical, mathematical, and problem-solving abilities.
• Data-driven mindset, able to synthesize key insights and leverage data to communicate effectively with senior management.
• Strong listening, interpersonal, written, and verbal communication skills, with the ability to clearly convey issues and results to management.
• Advanced proficiency in Windows Office applications, particularly Excel, with the capability to analyze large datasets.
• Demonstrated ability to communicate and collaborate across organizational boundaries, influencing stakeholders, driving results and change, and successfully implementing projects and processes.
• Willingness and ability to provide 24x7 support, including off-hours work via remote access and mobile phone; flexible to work any shift (EMEA or US hours), including weekends and rotational shifts. This position is fully onsite.

 

Preferred qualifications, skills and capabilities:

• Proven experience managing global projects and collaborating effectively with key stakeholders.
• Demonstrated ability to navigate and adapt to rapid changes, supporting new business initiatives.
• Strong business acumen and commercial market awareness.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level