Product Associate - Auto Product

Product Associate - Auto Product

Join the Chase Auto Servicing and Collections Product team and drive solutions that optimize product delivery for internal and external customers. Collaborate to create efficient, branded, and compliant communications using modern web and database tools.

 

As a Product Delivery Associate in the Chase Auto Servicing and Collections Product team, you work to enhance and optimize the way products are delivered to internal and external customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities:

• Develop and format customer letters/notices using HTML and CSS, ensuring consistent branding, correct layout, and print/PDF-friendly rendering.
• Implement dynamic letter logic with JavaScript (conditional sections, variable substitution, formatting of dates/currency, and client-side validation of required fields).
• Design and maintain letter templates with reusable components (headers, footers, disclaimers, tables) and support multiple versions/variants based on product or scenario.
• Use MS Access to store and manage letter data: build/maintain tables, relationships, and queries to support letter content inputs and reference data (e.g., codes, statuses, categories).
• Create Access forms and reports to capture letter requests, review data, and generate audit-friendly outputs for business/compliance review.
• Extract, validate, and reconcile data from Access queries to ensure letters populate correct customer/account details and handle missing/invalid data appropriately.
• Test and troubleshoot end-to-end letter generation (template issues, data mapping errors, formatting defects), document fixes, and coordinate updates for UAT/production releases.

 

Required Qualifications, capabilities, and skills

• Hold a bachelor’s degree or equivalent practical experience in Computer Science, Information Systems, or related field.
• Bring 5+ years of experience developing user-facing content/templates using HTML5, CSS3, and JavaScript.
• Demonstrate hands-on experience with MS Access, including tables, relationships, and queries.
• Produce print/PDF-friendly layouts and handle cross-browser rendering differences.
• Apply data privacy practices when working with customer/PII data.
• Build and maintain template-driven documents with consistent structure and disclosures.
• Troubleshoot end-to-end issues across template, styling, JavaScript logic, and Access data.

Preferred Qualifications, capabilities, and skills

• Exhibit strong skills in HTML semantic markup, accessibility, forms, tables, and reusable patterns.
• Apply advanced CSS for layout, typography, responsive design, and print styles.
• Demonstrate JavaScript proficiency in DOM manipulation, event handling, validation, and modular code.
• Create and maintain MS Access schemas and write efficient queries for content data.
• Document technical changes, support testing/UAT, and manage template versions.
• Leverage quality and process skills, including attention to detail, testing discipline, and version control.
• Communicate effectively with strong written skills and collaborate to optimize delivery processes.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level