Senior Account Manager - Scientific Services

Senior Account Manager - Scientific Services

Job Title: Senior Account Manager - Scientific Services, Springer Health+

Location: Mumbai

Work mode: Hybrid Working Model

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature. 

About the Brand

Springer Health+, part of Springer Nature Group is a global leader in healthcare education and communications. Drawing on the vast experience and expertise of our worldwide network, Springer Health+ delivers strategic medical communications solutions, high-level clinical and scientific content, specialized training programs, and targeted medical education initiatives across the full range of therapeutic areas. Drawing upon our legacy of expertise and experience in medical publishing – as well as our trusted standing among international thought leaders – Springer Health+ develops tailored programs that convey scientific evidence to the appropriate audience in their local language. Our programs are authored and edited by international experts, with instant name recognition, who lend authority to the content and understand the local regulations. We effectively integrate global capability with local competency.

About the Role

The Senior Account Manager – Scientific Services is responsible for managing key client relationships, driving revenue growth, and leading strategic scientific communication initiatives while ensuring the delivery of high-quality medical content and creative solutions. This role works closely with the Head of Scientific Services, who provides oversight on both strategic and tactical activities. The position demands strong networking capabilities with medical affairs and marketing teams within pharmaceutical companies, combined with exceptional project management and client servicing skills. Core responsibilities include client engagement, client brand strategy alignment, financial management, team leadership, and fostering business growth.

Key Responsibilities

Client Management & Business Development

Act as the primary strategic advisor and main point of contact for client brand strategy and planning.

Build strong, trust-based relationships and contribute to both strategic and tactical planning.

Lead client meetings, identify growth opportunities within existing accounts, and support new business development.

Client Expertise

Serve as a recognized brand and therapeutic area expert, proactively gaining insights into client strategy and market context.

Maintain strong relationships with key client stakeholders and ensure continuity.

Stay informed on industry trends and competitors, integrating insights into recommendations.

Team Leadership

Represent the team to the client, guiding and supporting members during meetings and calls.

Review proposals for strategic alignment and share best practices to enhance collaboration.

Account Planning & Revenue

Conduct regular account reviews to assess performance, revenue, and profitability.

Identify strategic opportunities across the product lifecycle and lead brainstorming sessions.

Own revenue targets, ensure accurate forecasting, and drive growth through proposals and pitches.

Profitability & Negotiation

Secure and expand profitable business opportunities, including strategic services.

Address profitability challenges and negotiate retainers or brand maintenance agreements.

Project Management

Collaborate with clients and internal teams to refine briefs and ensure clarity before execution.

Approve estimates for accuracy, market value, and profitability.

Oversee end-to-end delivery of scientific services, ensuring timelines, scope & quality standards are met.

Required Qualifications & Experience

Education: Life sciences, pharmacy, or related field (mandatory). MBA or equivalent is a plus.

Experience:

15+ years in medical communications or healthcare marketing client-facing account management roles.

Strong understanding of medical affairs, scientific content development, and pharma compliance.

Proven ability to manage multiple projects and stakeholders.

Skills & Competencies

Excellent communication and presentation skills.

Strategic thinking and problem-solving ability.

Strong project management and organizational skills.

Well-networked within the pharmaceutical and healthcare industry in India.

Entrepreneurial mindset, hands-on, and results-driven with a passion for innovation and client success.

Proficiency in MS Office; familiarity with digital tools for medcomms is an advantage.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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Job Posting End Date:

1-06-2026

Experience Level

Senior Level