Senior Application Support Engineer

3Pillar Global Pvt Ltd
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Senior Application Engineer. (Total Exp 5+ Yrs)

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.
 
Role: Sr. Production/Application Support Engineer
Mumbai : Work from office

Description:

  • Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production
  • Manage and resolve technical support tickets of L1 & L2
  • Partner with the Business and Vendor team to prioritize support tickets.
  • Write Unix/Linux/Windows commands
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for Banking Application.
  • Manage software upgrades on scheduled dates.
  • Serve as a primary contact for our client's IT department.
  • Troubleshoot network, database, and software problems for client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Select, update, and insert SQL queries for generating reports and databases.
  • Data definition, data manipulation, data control, and transactional control
  • Administration, including creating and restoring SQL backups
  • Knowledge of using Command Prompt and its commands.
  • Present technical overview of software applications and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Should have knowledge on ITIL process and tools like ServiceNow
  • Work with Help Desk personnel to resolve client installation issues.
Regards
Rajan Paul(Linkedin ID)
3Pillar Global
 

Experience Level

Senior Level

Job role

Work location
Work locationMumbai
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
Name3Pillar Global Pvt Ltd
Job posted by 3Pillar Global Pvt Ltd

Similar jobs you can apply for

Manufacturing / Production
Essence Ecocrafts

QA / QC Executive

Essence Ecocrafts
Kandivali West, Mumbai/Bombay
₹18,000 - ₹24,000
Work from Office
Full Time
Any experience
Basic English

Mobile Application Developer

Speegile Consulting
Andheri East, Mumbai/Bombay
₹15,000 - ₹25,000
Work from Office
Full Time
Min. 6 months
Basic English
Mahek Marketing India

Junior Software Developer

Mahek Marketing India
Bhandup West, Mumbai/Bombay
₹22,000 - ₹40,000
Work from Office
Full Time
Min. 2 years
Basic English

Website Developer

PG Skill Technologies Private Limited
Malad West, Mumbai/Bombay
₹20,000 - ₹25,000
Work from Office
Full Time
Min. 2 years
Basic English
Maurya Ethnic Wear

Website Mainetenance

Maurya Ethnic Wear
Dadar West, Mumbai/Bombay
₹12,000 - ₹18,000
Work from Office
Part Time
Full Time
Min. 6 months
Basic English

Project Engineer

V Tech Technologies Private Limited
Jogeshwari East, Mumbai/Bombay
₹10,000 - ₹20,000
Field Job
Full Time
Any experience
Basic English

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mumbai/Bombay . Through apna, you can find jobs in 64 cities across India. Join NOW!