Senior Customer Solutions Engineer - Modernisation

Senior Engineer- Customer Solutions- Modernisation

What we are looking for :

As a CSE – VB , you will provide Technical solutions & Support for VB Projects.

You will take ownership of successful TRB & FRB Tendering and knowledge transfer on the dedicated geographic area. For Frontline sales you will act as a primary point of contact for technical support and resources beyond. You will work closely with FL Sales & HO CSE  to check and ensure that the customer specifications are understood (and challenged, if needed) and that  products are offered. You will manage the tendering process ensuring required value engineering and optimized pricing are delivered during the pre & Post order promptly and quickly.

Purpose :

A CSE Engineer, provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions. CSE Engineer is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.Focusing on non-standard tendering cases, CSE Engineer is accountable for overall solution for the customer; including integrations, solutions, services and products. He/she takes responsibility to define the specifications, costs and lead times in co-operation with other Front Line parties, Supply Line. CSE Engineer works at the customer interface, is an expert on solution selling and participates in customer meetings when needed. CSE Engineer has deep understanding of new and existing KONE solutions and services(e.g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care. CSE Engineer takes into consideration all product and service costing and planning aspects when defining a solution.

What will you be doing :

• Manage the tendering process in cooperation with other functions; technology team, engineering & supply and project management, ensuring required value engineering and optimized pricing are delivered promptly and quickly.

• Work closely with customer specifications are understood (and challenged, if needed) and the right products are offered.

• Study customer Tender Documents and prepare KONE Documents according to process.

• Understanding the traffic challenges in buildings and be able to optimize our solutions to overcome said challenges.

• Help Sales in arranging the technical documents for the tender submission.

• Ensure that the proposed solution fulfills the codes, regulations and safety requirements

• Shall take responsible for correctness of order in line with offer to customer

• Coordinate with Local Engineering team to get correct drawings from SL

• Booking Order in SAP as per process

• Coordinate with SL for GAD, Order during post order management

• Coordinate with PM & FL sales during GAD Submission and Order to SL

• Responsible for Releasing Engineering instruction (MS2) to SL as per process

• Coordinate for documentation at the time of shipment with SL

• Keeping track of Order and Deliverables during post order management

• Follow-up with SL for the Deliverables like Drawings, Samples and Materials

• Co-ordination with Logistics team for material deliveries

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for nonstandard and Modernisation cases

• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings

• Participates in customer meetings and answers customers’ technical questions when needed

• Selects the correct product platform on which to make the offering

General responsibilities:

• Participates in product and new services release information-sharing sessions

• Provides technical trainings to Sales, Installation and Maintenance as per front Line needs

• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio

• Contribution to the Customer Solutions Engineering virtual and local network

• Contribute to and utilize the Customer Solutions Engineering case library

• Handles engineering on Modernisation (MOD) including component upgrades (small VB Repairs), full replacement (FRB)

• Is the primary front line technical contact person for the Supply Line Tendering Engineers.

• Shares knowledge with maintenance as needed

What do we offer :

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Experience Level

Senior Level