Senior Specialist - Cloud & Infra Management
Larsen & Toubro Infotech Ltd (LTI)
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Specialist - Cloud & Infra Management
Network Voice Engineer Job Description
Job Title
Network Voice Engineer
Experience
57 Years
Education
Bachelors degree in Engineering Computer Science Information Technology or related field
Certifications
CCNACCNP Collaboration Voice
Cisco Unified Communications Certifications
ITIL Foundation
Microsoft Teams Voice Certification
Job Summary
The Network Voice Engineer is responsible for the design implementation administration monitoring and support of enterprise voice and unified communication infrastructure The role includes managing Cisco Voice solutions VoIP platforms Teams Voice integration contact center technologies and voice gateways while ensuring high availability and performance NetworkVoice Word JDs Word
Key Responsibilities
Manage and support Cisco Unified Communications environments including CUCM Unity Connection Presence Webex and Voice Gateways
Configure maintain and troubleshoot VoIP technologies using SIP SCCP and H323 protocols
Support Cisco Contact Center solutions UCCEICMCVP call recording conferencing and collaboration platforms
Manage Microsoft Teams Voice integration Direct Routing and call routing configurations
Perform upgrades patches backups hardening and access management of voice infrastructure
Monitor voice network performance and proactively resolve issues impacting service quality
Design and maintain architectural diagrams and voice infrastructure documentation
Coordinate with telecom providers ISPs and thirdparty vendors for issue resolution and service improvements
Conduct incident troubleshooting root cause analysis RCA and implement preventive actions
Ensure compliance with ITIL processes for Incident Change Problem and Knowledge Management NetworkVoice Word NetworkSerityVoice Word
Technical Skills
Cisco Unified Call Manager CUCM
Cisco Unity Connection
Cisco Voice Gateways
Cisco Presence
Cisco Webex
UCCE ICM CVP
SIP Trunking SCCP H323
Microsoft Teams Voice
VoIP Technologies
LANWAN Networking
VPN and Remote Connectivity
Voice Monitoring and Troubleshooting
Knowledge of Avaya Voice Solutions Added Advantage NetworkVoice Word
Soft Skills
Excellent communication and stakeholder management
Vendor and ISP coordination
Strong troubleshooting and analytical skills
Documentation and reporting capabilities
Ability to work in a 24x7 support environment if required NetworkVoice Word JDs Word
Job role
Job requirements
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