Blended Voice Specialist

Core Requirements and Skills

·       To exercise due care and diligence

·       Uphold responsibilities for risk and business continuity practices within your role.

·       To comply with the regulatory regimes in which SS&C operates (Data Protection, Financial Crime Prevention regulations and CASS)

·       To attend required training. 

·       Ensure all activities are undertaken in accordance with  procedures & controls, and that any changes to activities implications are considered

·       To escalate issues or potential breaches to your Line Manager

·       To provide feedback with regards to the effectiveness of procedures, controls and MI, including contributing to the annual review of procedures.

Quality

·       All employees are accountable for the delivery of a Quality service that drives for excellence in all their work activities:

·       To be quality driven, aiming for 100% accuracy and timeliness of delivery.

·       To provide a quality service and meet expectation of the customer (internal and external).

·       To review processes and practices within your role to propose change and improvement where individual and team performance are being affected.

·       To observe the standards of market, business and personal conduct and demonstrate integrity in your execution of duties.

·       To communicate and promote the values of SS&C to reinforce and support a consistent level of quality

·       Ensure  all SS&C policies and procedures are followed

·       Attending client meeting to explain processes

·       Prepare documentation for audit requests and attending meeting where required