Operations Team Lead

Team Manager-Transaction screening-CREDIT CARD-Business Process Management Group

Role: Fraud Monitoring – Team leader

Location: Goregaon, Mumbai

Grade: SM/AVP

 

Job Role:

• Managing a team of Transaction Monitoring Analysts and day to day functioning 
• Active monitoring of team activity by timely review of case management alert investigation, completion and alert disposition.
• Quality of alert closures to be examined through sampling
• Critically assess the rules to monitor alerts within the automated monitoring platforms to ensure their ability to capture the risks modelled. 
• Rule analysis to detect fraudulent transactions through various FRM systems to establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation process in the business.
• Undertake analysis on monitoring data to establish or recommend changes or alteration in defined rules.
• To closely work with the Management, compliance and field team to strengthen the processes.
• Conduct process and product reviews take active role in fraud assessments of new products, significant changes on the existing processes where fraud risk exposure might be concerned.
• Creating and presenting the case reports to identify challenges and constrains in the system with the remedies to overcome the same.
• Coordinate internal processes for the revision, review of policies to the business unit as well as internal departmental procedures to support function.
• To assess, support and recommend solutions in modified or new Fraud Risk technology/tools available on the market.
• Ensure fraud performance is within established benchmarks and industry level/regional level losses.
• Lead in-house development of external and internal fraud detection and mitigation solutions, alert and case management work flow.
• Preparing RCSA and Participating in internal and external audit preparation and remediation.
• Work with Technology and IT team to automate manual activities to improve efficiency
• Graduate degree in related field, or minimum 5 years of progressive experience in fraud prevention
• Strong interpersonal and communication skills, oral and written , as well as ability to successfully interact and influence all levels of management and staff
• Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
• Ability to support daily activities for several large, multi-function operations or high-risk areas in operations in a 24x7 environment
• Demonstrate effective strategic planning and process thorough analytical, planning, and problem solving skills
• Deep advanced knowledge and experience of card & Digital processing  and fraud monitoring with successful results while balancing optimized mitigation of card fraud, revenue enhancement and client experience
• Preparation of reports.
• Knowledge of MS-Office, preference for excel
• Managing transaction monitoring Team.
• Rule analysis to detect fraudulent transactions through FRM system.
• To assist and establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation process in the business
• To assist and establish Fraud Plan along with Fraud team
• To closely work with the Management, compliance and field team to strengthen the front-end verification and other processes.

Skills Requirement:

 

Job Description:

 

Experience Level

Mid Level