Front Desk - Patient Care Relations - Associate

Front Desk - Patient Care Relations - Associate Job description Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services. Main Job Tasks: • Provide general information on services offered by the hospital. • Directs patients, relatives, and vendors to the appropriate departments or staff. • Responsible for collecting details of Patients as per the Forms provided and necessary Order Entry, Cash & Billing and managing insurance, if any. Is responsible for the Console: • Handles all external & internal incoming calls across the hospital. • Telephonic appointments for consultants are taken. • Takes messages for staff & consultants. Is responsible for Outpatients: • Registers Patients / Customers. • Screen patients and assign to the appropriate consultants. • Accompany/direct patients to various departments/nursing stations. • Moves charge sheets to various departments. • Ensures that bills are paid and medicines are collected. • Coordinate with consultants to charge the correct consultant fee to the patient. • Ensure that patients waiting time is reduced at the order entry counter. Others: • Compiles and monitors bed status reports. • Reports any incident that occurs at the facility to the immediate Manager.• Participates in educational programs and in-service meetings. Required Candidate Profile:- Graduate [Freshers] with exceptional communication skills Kannada + English + Hindi- PUC / 12th Pass / Under Graduate (with minimum 0-3 years of relevant experience)- Candidates / Aspirants ready to relocate to Mysore on their own can also apply.