Service Delivery Officer
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Service Delivery Officer
| Role | Category | Category Weightage | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| Service Delivery Officer | Quantitative Parameters | 35% | MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) | 15% | NA | NA | NA | NA |
| Service Delivery Officer | Quantitative Parameters | Mapped Book: 3% MoM TRV Growth of Mapped Book | 20% | |||||
| Service Delivery Officer | Customer Engagement | 20% | Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) | 10% | NA | NA | NA | NA |
| Service Delivery Officer | Customer Engagement | Branch Customer Base: Conduct customer events in Branches (min 2 per Month) | 10% | NA | NA | NA | NA | |
| Service Delivery Officer | Portfolio Management | 35% | Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) | 15% | NA | NA | NA | NA |
| Service Delivery Officer | Portfolio Management | Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking | 10% | |||||
| Service Delivery Officer | Portfolio Management | Mapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month | 10% | |||||
| Service Delivery Officer | Branch Operations | 10% | Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations | 10% | NA | NA | NA | NA |
| 100% |
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