Customer Support Executive

HALLMARK FINANCE

Hallmark Commerce Pvt. Ltd. | NBFC

JOB DESCRIPTION

Customer Support Executive

Department - Support

Experience - 1–2 Years

Salary Range - Up to ₹25,000 per month

Location - Navi Mumbai

Industry - NBFC (Non-Banking Financial Company)

Joining - Immediate Joiners Preferred

 ABOUT THE COMPANY

Hallmark Finance is a growing NBFC startup, focused on building a responsible, transparent, and customer-centric financial services platform. The company is driven by strong governance, robust risk management practices, and strict adherence to RBI regulatory frameworks.

 JOB SUMMARY

We are looking for a Customer Support Executive with experience in the NBFC/financial services sector to manage customer queries, loan-related support, and service requests. The ideal candidate should have strong communication skills, understanding of NBFC products (loans/EMI/collections), and the ability to handle customer concerns efficiently.

 KEY RESPONSIBILITIES

●     Handle inbound and outbound customer calls related to loan inquiries, EMI details, repayment schedules, and account status.

●     Resolve customer complaints and provide timely solutions.

●     Coordinate with internal departments (Credit, Operations, Collections) for issue resolution.

●     Maintain accurate records of customer interactions in CRM/system.

●     Assist customers with documentation and KYC-related queries.

●     Follow up on pending cases and ensure closure within defined TAT.

●     Ensure compliance with RBI/NBFC guidelines and internal policies.

●     Support customer retention initiatives and service quality improvement.

 REQUIRED SKILLS & QUALIFICATIONS

●     Graduate in any discipline (Commerce / Finance preferred).

●     1–2 years of experience in NBFC, Banking, or Financial Services (mandatory).

●     Good knowledge of loan products (Personal Loan, Business Loan, etc.).

●     Strong verbal and written communication skills (English & Hindi preferred).

●     Basic knowledge of MS Office and CRM systems.

●     Ability to handle pressure and manage multiple customer interactions.

●     Customer-focused attitude with strong problem-solving skills.

 PREFERRED CANDIDATE PROFILE

●     Experience handling loan servicing or collections process.

●     Understanding of KYC documentation and loan lifecycle.

●     Immediate joiners preferred.

●     Candidates residing in Navi Mumbai or nearby locations preferred.

Hallmark Commerce Pvt. Ltd. | Navi Mumbai

Regulated by Reserve Bank of India (RBI) | NBFC