Senior Customer Care Representative
Enhanceplus ConsultantsFixed
₹18,000 - ₹35,000
Average Incentives*
₹5,000
Earning Potential
₹40,000
Fixed
₹18,000 - ₹35,000
Average Incentives
₹5,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
5 applicants
Benefits include: Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Flexible Working Hours, Health Insurance, ESI (ESIC), Food/Meals, 5 working days, One-way cab
Job Description
Senior Representative - US based MNC
Role Overview:
We are hiring experienced BPO professionals for a premium international blended process. This role demands strong voice handling skills, excellent English communication and the ability to drive customer satisfaction along with upselling outcomes.
Key Responsibilities:
- Handle customer interactions via voice and non-voice channels
- Deliver high-quality customer support with C1 level English communication
- Resolve customer queries efficiently while adhering to quality benchmarks
- Identify upselling opportunities and pitch relevant solutions
- Maintain accurate documentation and system updates
- Meet defined performance and compliance standards
Eligibility Criteria:
- Minimum 1 year BPO voice experience(on paper mandatory)
- Excellent English communication skills with C1 quality
- Blended or international process experience preferred
- Minimum qualification : 12th pass
- Work Details:
- 24x7 rotational shifts
- 5 days working with 2 rotational offs
- Night time cab
- Compensation Structure:
- upto ₹35,000 in-hand salary
- ₹1,750 travel allowance(oneway)
- ₹2,750 performance incentives
- Additional upselling incentives over and above
Work Location:
- Sutherland, Airoli
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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