Telesales

Job Title: Loan Officer – Home Loan Sales

Department: Lead Management System (LMS)

Designation: Loan Officer – Home Loan Sales

Location: Ghansoli (Mahape), Navi Mumbai

• Eligibility CriteriaGraduate in any stream (Preferred)
• HSC with a minimum of 1 year of on-paper sales experience
• Experience: 1–3 years (Sales experience preferred)
• Compensation & BenefitsAttractive Incentives
• Statutory Bonus
• Medical Benefits

Job SummaryWe are looking for energetic and target-driven professionals with a passion for sales and customer engagement. The ideal candidate should possess excellent communication skills and the ability to convert leads into customers through effective relationship management.

• Key ResponsibilitiesContact and engage with potential customers (suspects) to understand their loan requirements.
• Convert suspects into prospects through effective communication, need analysis, and eligibility assessment.
• Schedule and coordinate appointments between prospects and sales officers.
• Conduct regular follow-ups with prospects until closure.
• Work closely with senior sales resources to address customer concerns and improve conversion rates.
• Achieve targets by converting prospects into customers.
• Maintain strong coordination with the assigned sales team.
• Ensure complete knowledge of company products, policies, and competitor offerings.
• Handle customer objections effectively and professionally.
• Update CRM/software regularly with accurate customer interaction details.
• Generate customer referrals and references through quality interactions.
• Provide regular market feedback and customer insights to supervisors.
• Required SkillsStrong communication and interpersonal skills
• Sales and negotiation abilities
• Customer-centric approach
• Objection handling and problem-solving skills
• Time management and follow-up skills
• Basic computer and CRM knowledge
• Performance ParametersLead Conversion Rate
• Follow-up Effectiveness
• Customer Satisfaction
• Data Accuracy & Timely Updates
• Achievement of Sales Targets