Backend Operations Executive

We are looking for a detail-oriented and organized Backend Operations Executive to manage day-to-day office operations, maintain records, coordinate with different departments, and ensure smooth backend processes. The ideal candidate should have strong communication skills, excellent knowledge of MS Excel, and the ability to handle multiple tasks efficiently.

Key Responsibilities: Manage daily backend office operations.

• Maintain student/customer records and documentation.
• Prepare quotations, invoices, receipts, and reports.
• Handle data entry and maintain accurate databases.
• Coordinate with Sales, Accounts, Trainers, and Management.
• Follow up with students/customers regarding admissions, payments, and documents.
• Maintain MIS reports (Daily, Weekly & Monthly).
• Update CRM and ERP systems.
• Schedule classes, maintain attendance, and manage certificates.
• Coordinate courier, dispatch, and inventory records.
• Respond to emails, WhatsApp messages, and customer queries.
• Ensure proper filing of physical and digital documents.
• Assist management with administrative tasks and process improvements.

Required SkillsExcellent communication skills (Hindi & English)

• Strong knowledge of MS Excel, Word & Google Sheets
• Data entry and documentation skills
• Time management and multitasking
• Good organizational and analytical skills
• Attention to detail
• Basic knowledge of CRM/ERP software
• Email drafting and professional communication

QualificationsGraduate in any discipline

• 0–3 years of experience in Backend Operations, Administration, or Back Office (Freshers with good Excel skills may apply)

Preferred Skills:

• Advanced Excel (VLOOKUP, Pivot Table, IF Formula)
• Google Workspace
• CRM Software
• Documentation Management
• MIS Reporting
• Key Performance Indicators (KPIs)100% accurate data entry
• Timely report submission
• Zero documentation errors
• Student/customer query resolution within SLA
• Daily operational task completion
• Record accuracy and compliance