Center Manager

Job Description – Health Centre Manager (Imaging & Diagnostics)

Position Title: Health Centre Manager

Location: [Insert Location]

Department: Operations / Centre Management

Reports To: Regional Operations Head / Senior Management

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Role Overview

The Health Centre Manager will be responsible for the overall management, administration, and smooth functioning of the diagnostic & imaging health centre. This includes operations, patient experience, staff management, financial performance, and compliance with healthcare standards. The role requires strong leadership, business acumen, and prior experience in managing diagnostic/imaging centres.

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Key Responsibilities

Operational Management

• Oversee day-to-day operations of the health centre, including diagnostic imaging, pathology, and related healthcare services.

• Ensure optimal utilization of resources, equipment, and facilities.

• Maintain high standards of safety, quality, and patient care.

• Coordinate with doctors, radiologists, technicians, and nursing staff to ensure seamless service delivery.

Business & Financial Management

• Drive revenue growth by implementing business development strategies and customer engagement initiatives.

• Monitor P&L, budgeting, billing, and cost control measures.

• Ensure effective pricing strategies, package design, and partnerships to increase footfall and revenue.

Customer & Patient Experience

• Ensure superior patient care and satisfaction through efficient service delivery.

• Handle patient grievances, feedback, and service recovery effectively.

• Implement patient-centric processes to enhance overall experience.

Team & People Management

• Recruit, train, and supervise staff including radiologists, technicians, nurses, and front-office executives.

• Monitor staff performance, provide coaching, and build a high-performing team.

• Ensure compliance with HR policies, shift management, and continuous staff development.

Quality & Compliance

• Ensure adherence to NABH, ISO, and other healthcare quality standards.

• Maintain accurate documentation, records, and statutory compliance.

• Ensure regular preventive maintenance and calibration of imaging & diagnostic equipment.

Business Development & Networking

• Develop and maintain strong relationships with doctors, corporate clients, and referral networks.

• Implement marketing initiatives, outreach programs, and community health activities.

• Explore tie-ups with hospitals, clinics, and corporates for diagnostic services.

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Qualifications & Experience

• Bachelor’s or Master’s degree in Healthcare Administration, Hospital Management, or related field.

• 7–12 years of experience in healthcare operations, with at least 3–5 years in managing imaging/diagnostic centres.

• Strong understanding of diagnostic modalities such as MRI, CT, Ultrasound, X-ray, Mammography, and Laboratory services.

• Proven track record in business growth, operations management, and team leadership and interaction with PROs.

• Familiarity with healthcare quality standards, accreditation processes, and compliance requirements.

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Skills & Competencies

• Leadership & People Management

• Strong Business & Financial Acumen

• Customer-Centric Approach

. Computer & AI technology Basic knowledge

• Excellent Communication & Interpersonal Skills

• Problem-Solving & Decision-Making Abilities

• Knowledge of Healthcare IT Systems (HMS, PACS, LIS preferred)

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Compensation & Benefits

• Competitive salary with performance-based incentives

• Health & wellness benefits

• Opportunities for career growth within the organization

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