Client Relationship Executive

✨ Role Overview: Wedpainter Studios is hiring a proactive and people-friendly Client Coordinator to be the primary touchpoint between our clients and internal teams. From pre-wedding planning to final delivery, you will ensure a smooth, engaging, and joyful journey for every client.

You’ll manage communications, track project progress, assist in bookings, and help deliver the high-touch service we are known for in the luxury wedding space. If you have experience in customer service, coordination, or client-facing roles, this is your opportunity to grow with a passionate creative team.

📌 Key Responsibilities:🤝 Client Communication & Relationship Management

• Be the first point of contact for booked clients
• Respond to queries via phone, WhatsApp, or email with professionalism
• Share shoot checklists, welcome notes, and preparation guides

📅 Shoot Planning & Team Coordination

• Fix pre-wedding and wedding shoot dates based on team availability
• Share outfit ideas, references, and shoot scripts when needed
• Coordinate with creative and production teams for logistics and schedules

📬 Client Support & Issue Handling

• Handle inquiries and provide service-related guidance
• Address complaints, feedback, and escalate to concerned teams if required
• Maintain a calm, helpful tone while solving issues

📁 CRM & Data Management

• Use Google Sheets & CRM tools to track project progress
• Update client details, shoot dates, and delivery status regularly
• Coordinate with the post-production team to ensure deadlines are met

📲 WhatsApp & Structured Updates

• Send project updates at each stage (editing status, delivery ETA, etc.)
• Maintain professionalism in all chats and follow-up messages

📝 Booking & Payment Follow-up

• Assist with booking confirmations and client onboarding
• Track pending payments and ensure clients are updated politely