Collections Coordinator

Collection CoordinatorOur Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a dynamic and fast-paced environment, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently.

• What will you be doing?Connect with customers regarding pending payments and overdue accounts
• Follow up regularly through calls, emails, chats, and field visits to ensure timely collections
• Visit customer locations for payment collection and issue resolution, whenever required
• Understand customer concerns related to payments and provide appropriate resolutions or support
• Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups
• Coordinate with internal teams to resolve billing or payment-related discrepancies
• Ensure adherence to collection processes, company policies, and compliance standards
• Deliver a positive customer experience while achieving collection targets and KPIs
• Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives