Collections Supervisor

*JOB DESCRIPTION for COLLECTION SUPERVISOR*

* Supervise and manage the daily operations of the collections team.

* Monitor team performance and ensure achievement of collection targets.

* Provide training, coaching, and support to team members.

* Handle escalated cases and negotiate payment plans with customers.

* Develop and implement strategies to improve collection rates.

* Collaborate with Backend/process departments to address process inefficiencies.

* Prepare and present performance reports to management.

*SKILLS* 

* Proven experience in a collections and Supervisor role.

* Strong leadership and team management skills.

* Excellent communication and negotiation abilities.

* Knowledge of debt recovery processes and legal regulations.

* Proficiency in using collections software and tools.

* Analytical skills to assess data and make informed decisions.

* Ability to handle high-pressure situations and resolve conflicts.

 *ELIGIBILITY & SALARY CRITERIA*

* *Experience* - Minimum 1 Year experience in Team Supervision (DRA or Non-DRA)

* *Salary* - 30k- 35k (Negotiable as per previous salary package)

* *Qualification* - Graduate or above