Customer Relationship Manager

Job Description – Customer Relationship Manager (CRM) 

Department: Operations / Sales 

Location: PAN India 

Position Type: Full-Time 

About SkyJumper 

SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we deliver high-energy entertainment experiences through attractions such as trampoline parks, soft play zones, bowling, laser tag, and more—creating memorable moments for families, kids, and groups. 

Role Overview 

We are looking for a dynamic and customer-centric Customer Relationship Manager (CRM) who will be responsible for driving guest engagement, centre-level sales, and long-term customer relationships. This role involves managing partnerships, enhancing guest experiences, handling escalations, and executing retention initiatives to drive repeat footfall and revenue. 

Key Responsibilities 

& Partnerships 

• Develop and manage tie-ups with schools, corporates, event planners, and institutions to drive bulk bookings  
• Identify new business opportunities to increase centre-level revenue  

Customer Experience Management 

• Act as the primary point of contact for walk-in guests, party clients, and group bookings  
• Guide customers through offerings, recommend packages, and ensure a seamless experience  

Feedback & Escalation Handling 

• Collect and analyse customer feedback to improve service quality  
• Handle complaints and escalations efficiently sales to ensure high satisfaction levels  

Event & Booking Management 

• Coordinate and execute birthday parties, corporate events, and group bookings  
• Ensure smooth execution of events in collaboration with operations and floor teams  

Loyalty & Retention 

• Design and implement customer engagement initiatives, loyalty programs, and post-visit follow-ups  
• Drive repeat visits and long-term customer relationships  

Reporting & MIS 

• Maintain and present reports on customer data, bookings, satisfaction scores, and sales performance  
• Track KPIs and provide insights for business improvement  

Cross-functional Collaboration 

• Work closely with Centre Managers, Marketing, and Operations teams to enhance overall guest experience  

Qualifications & Experience 

• Diploma/ Bachelor’s degree in Business, Hospitality, Marketing, or a related field  
• Minimum 0–3 years of experience in customer-facing roles or hospitality, entertainment, or retail sales preferred  
• Proficiency in CRM tools, MS Excel, and MIS reporting  

Skills & Competencies 

• Strong interpersonal and communication skills (English & Hindi)  
• Excellent relationship-building and negotiation abilities  
• Customer-first mindset with a proactive approach  
• Strong problem-solving and conflict resolution skills  
• Ability to multitask and perform in a fast-paced environment  
• High ownership and accountability  

Compensation & Benefits 

• Competitive salary with performance-based incentives  
• Career growth and internal advancement opportunities  
• Energetic and collaborative work culture  
• Employee discounts on park attractions and services