Customer Support Executive

Job Description – Customer Support Executive

Company: Crystal Presentation Solutions Pvt Ltd

Position:Customer Support Executive

Location: Delhi NCR

Job Summary

We are looking for a sincere, responsible, and hardworking candidate for Backend Coordination and Customer Support work. The candidate will handle client coordination, engineer coordination, AMC handling, report preparation, proposal work, complaint handling, and daily backend operations.

Roles & Responsibilities

• Handle customer complaints and maintain proper records
• Coordinate with clients and engineers for service and project work
• Handle AMC (Annual Maintenance Contract) work and maintain AMC records
• Prepare AMC proposals, renewal details, and service schedules
• Prepare daily reports, MIS reports, and project status reports
• Prepare proposals, quotations, and documentation
• Read and reply to emails professionally
• Maintain complaint status and pending work records
• Prepare installation reports, handover documents, and inventory records
• Follow-up with clients for approvals, updates, and AMC renewals
• Maintain project tracker and service records
• Support backend operations and customer care activities

Skills Required

• Good communication and coordination skills
• Basic knowledge of MS Office and Excel
• Good email drafting and reporting skills
• Ability to handle multitasking work
• Organized and responsible working style

Preferred Candidate

• Graduate in any stream
• Experience in backend operations, AMC coordination, or customer support preferred
• Dedicated, sincere, and willing to learn
• Ability to work with team and handle pressure professionally