Customer Support Executive

Job Description (JD) – Customer Support Executive

Aajjo Business Solutions Pvt Ltd

Position: Support Executive

Department: Customer Support / Operations

Location: Metro Walk, Sector -10, Rohini, Delhi - 110085

Experience: 0–2 Years

Job Summary

We are looking for a dedicated and customer-focused Support Executive to assist customers with inquiries, lisening call, resolve issues, and ensure a smooth customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, chat, and other communication channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer complaints and escalate complex issues to the concerned department when required.
• Maintain records of customer interactions and follow up on pending cases.
• Coordinate with internal teams to ensure timely issue resolution.
• Monitor support tickets and ensure adherence to response and resolution timelines.
• Assist customers with account-related queries and technical support as needed.
• Prepare reports on customer feedback, complaints, and support activities.
• Maintain a high level of customer satisfaction and professionalism at all times.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to multitask and work in a fast-paced environment.
• Good interpersonal and customer service skills.
• Ability to work independently and as part of a team.

Qualification

• 12th pass , Graduate in any discipline.
• Freshers and experienced candidates are welcome to apply.

Preferred Qualifications

• Prior experience in customer support, telecalling, or client servicing.
• Familiarity with CRM software and ticketing systems