Front Office Executive

Job description:

The Hospital Receptionist serves as the first point of contact for patients, visitors, and staff. This role is responsible for managing front desk operations, scheduling appointments, handling patient inquiries, and ensuring smooth communication between departments while delivering excellent customer service.

Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner
• Register new patients and update existing patient records
• Schedule, reschedule, and confirm appointments
• Answer phone calls and direct inquiries to appropriate departments
• Verify insurance details and collect payments when required
• Maintain patient confidentiality in compliance with healthcare regulations
• Manage front desk documentation and filing systems
• Coordinate with doctors, nurses, and administrative staff
• Handle emergency situations calmly and efficiently
• Maintain cleanliness and organization of the reception area

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred)
• Previous experience in a hospital or healthcare setting preferred
• Basic knowledge of medical terminology is an advantage
• Proficiency in MS Office and hospital management software
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment

Key Skills

• Customer service excellence
• Organizational skills
• Attention to detail
• Time management
• Professional appearance and demeanor
• Problem-solving skills