Inside Sales & Operations Coordinator

We are looking for a proactive and organized Sales & Operations Coordinator who will manage incoming leads, support and track the sales team, coordinate with technical staff for installations and complaints, and maintain strong relationships with both existing and inactive (dead) clients.

Key Responsibilities

• Handle incoming leads from website, WhatsApp, calls, exhibitions, and dealer inquiries.
• Understand customer requirements related to:
• Rolling shutter openers
• Sliding & swing gate openers
• Industrial & residential entrance automation solutions
• Qualify leads and assign them to the appropriate sales person or dealer.
• Ensure timely follow-ups and track lead movement from enquiry to order.
• Prepare and share daily/weekly lead and sales MIS.

Sales Team & Dealer Coordination

• Coordinate with internal sales executives and channel partners.
• Track quotations, negotiations, and order confirmations.
• Ensure sales commitments (delivery, installation timelines) are realistic and communicated clearly.
• Support sales team with product information, pricing coordination, and documentation.

Client Relationship & Business Revival

• Maintain regular contact with existing customers, builders, fabricators, and dealers.
• Follow up for repeat orders, AMC/service opportunities, and upgrades.
• Reconnect with inactived clients and revive business opportunities.
• Ensure customer satisfaction post-installation and service.

Technical, Installation & Service Coordination

• Coordinate with technical and service teams for:
• Site inspections
• Installations & commissioning
• Service complaints & breakdowns
• Schedule installations and service visits efficiently.
• Track open complaints and ensure timely resolution.
• Act as a single point of contact between client, sales, and technical team.

CRM, Reporting & Documentation

• Maintain accurate customer, dealer, and complaint records in CRM / Excel.
• Track order status, installation completion, and service closures.
• Prepare quotations, proforma invoices (coordination with accounts), and basic reports.
• Maintain a structured database of customers, dealers, and service history.

Required Skills & Experience

• Experience in automation, electrical, industrial, or mechanical products preferred.
• Good understanding of field sales + service coordination.
• Strong communication skills (English & Hindi; regional language a plus).
• Excellent follow-up, coordination, and multitasking skills.
• Proficiency in Excel, CRM systems, WhatsApp Business, and email.
• Ability to handle pressure and manage multiple projects simultaneously.

Ideal Candidate Profile

• Organized, process-driven, and customer-focused.
• Strong ownership mindset with problem-solving attitude.
• Comfortable coordinating between sales, dealers, and technicians.
• Willing to grow with a fast-expanding automation brand like NESSA.

Why Join NESSA

• Growing automation brand with strong market presence.
• Exposure to industrial and residential automation projects.
• Opportunity to work closely with leadership, sales, and technical teams.
• Long-term growth and responsibility-driven role.