Business Operations Manager

Function

India BU

Pay Band

M3 to M5

Role

Lead-Sales & Operations

A purpose driven role for you

To lead the strategic scale-up of the merchandise business by driving integrated sales and operations planning, optimizing multi-channel retail performance (online and offline), and establishing a robust long-term growth roadmap. This role involves building strategic partnerships with ECOM players and dealerships, and leading a high-performing team to deliver an exponential retail sales growth year on year

A Day in the life

Omnichannel Sales Management
Manage target setting and performance for E-commerce and Dealerships.
Review and drive sales KPIs and ensuring on target delivery by engaging effectively with regional sales teams of respective BU
Business Scaling & Growth Strategy: Develop and execute the strategic business plan to grow merchandise sales exponentially year on year.
Build a solid Distribution expansion plan to deliver on the organisational expectations
S&OP Leadership: Lead S&OP meetings, business reviews, and trading calls to align supply with demand and ensure operational efficiency
E-commerce Ecosystem Development: Finalize the e-com business model and oversee the on-boarding and management of key e-commerce partners.

Academic Qualification & Experience

MBA from a premier institute
Certification in digital sales / E-commerce preferable
12-14 years experience in retail sales, omni-channel operations, or E-com Key Account Management

Technical Skills/Knowledge

Trade Marketing & Dealer Management
Sales & Operations Planning
Data Analytics
E-Commerce Commercials

Behavioural Skills

Strong negotiation and partner management abilities
Excellent stakeholder management
Strategic foresight with the ability to pivot in a fast-paced retail landscape

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility”, Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read more about us.
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