Salesforce Developer - Service Cloud Specialist

Requisition Id: 1700102

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Manager-National-Tech Consulting-CNS - TC - Digital Engineering - New Delhi

National :

National comprises of sector agnostic teams working across industries for a well rounded experience.

CNS - TC - Digital Engineering :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services.

In Tech Consulting, we are transforming businesses through the power of people, technology and innovation. It places humans@center, leverages technology@speed and enables innovation@scale.

Your key responsibilities

Technical Excellence

• Job Title Salesforce Developer – Service Cloud Experience 4–6 years of relevant Salesforce development experience Role Summary The Salesforce Developer will be responsible for designing, developing, and supporting Salesforce Service Cloud solutions. The role requires strong hands-on development skills, the ability to work closely with functional consultants and technical leads, and experience delivering enhancements and integrations on the Salesforce platform in enterprise environments. Key Responsibilities Salesforce Development (Service Cloud) Develop and enhance Salesforce Service Cloud functionality including Case Management, Omni-Channel, Email-to-Case, Knowledge, and Service Console Configure and customize Salesforce using Flows, validation rules, page layouts, Lightning App Builder, and other declarative tools Build custom solutions using Apex classes, triggers, Lightning Web Components (LWC), and SOQL Integrations & Data Implement and support Salesforce integrations using REST/SOAP APIs and middleware platforms Perform data migration and data management activities using Data Loader, import wizards, and APIs Ensure data quality, integrity, and performance across Service Cloud processes Quality & Delivery Write and maintain unit test classes and ensure adequate test coverage Participate in code reviews and adhere to Salesforce best practices and coding standards Support deployment activities using CI/CD and version control tools (Git, DevOps tools) Assist in SIT/UAT defect resolution and production support activities Collaboration Work closely with technical leads, architects, and functional consultants to implement requirements Participate in Agile ceremonies (sprint planning, reviews, retrospectives) Provide estimates for development tasks and support technical documentation Technical Skills Strong experience in Salesforce Service Cloud Apex, LWC, Triggers, SOQL Salesforce declarative automation (Flows, Workflow, Process Builder) Salesforce security model (profiles, permission sets, sharing rules) Integration fundamentals (REST/SOAP APIs) Exposure to Agile/Scrum delivery models Experience 4–6 years of hands-on Salesforce development experience Experience working on enterprise or multi-cloud Salesforce implementations Experience supporting production systems and handling defects/enhancements Mandatory / Strongly Preferred ? Salesforce Certified Platform Developer I ? Salesforce Certified Administrator (ADM-201) Preferred / Value-Add Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Developer II Salesforce JavaScript Developer I

Skills and attributes

To qualify for the role you must have
Qualification

• Bachelor of Technology in Computer Science
• Bachelor of Technology in Mechanical Engineering
• Bachelor of Engineering in Electrical
• Bachelor of Computer Applications
• Master of Computer Applications

Experience

• Salesforce Administration (3+ years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in shaping the future with confidence. Apply Now