Payment Followup Executive/ Credit Control Executive

Job description:

Key Responsibilities

• Proactively follow up with customers for payment recovery via phone calls, emails, and WhatsApp, maintaining regular and professional communication.
• Share outstanding statements, invoices, bills, PODs (Proof of Delivery), and any other documents as requested by customers to facilitate payment clearance.
• Ensure timely and accurate entry of all customer payments in EMIST ERP; coordinate with the accounts team on posting.
• Monitor debtor ageing on a daily/weekly basis; flag overdue accounts to management with appropriate escalation.
• Resolve billing and payment disputes by coordinating with operations, billing, and branch teams, ensuring quick closure to avoid payment delays.
• Maintain a systematic log/tracker of all follow-ups, outstanding amounts, payment commitments, and dispute status.
• Prepare and circulate weekly/monthly MIS reports on collections, outstanding, bad debts, and bucket-wise ageing.
• Build and maintain strong working relationships with clients' accounts payable and finance teams.
• Coordinate with legal or senior management for escalation of long-pending or disputed accounts where needed.

Key Skills & Competencies

• Strong communication skills in Hindi and English (verbal and written).
• Proficiency in MS Excel and EMIST ERP (or similar transport ERP systems).
• High attention to detail, numeracy, and reconciliation skills.
• Assertive, persistent, and target-driven with a professional approach.
• Ability to handle pressure and manage multiple accounts simultaneously.

Qualifications & Experience

• B.Com / M.Com or equivalent degree in Finance / Accounts.
• 1–4 years of experience in credit control, collections, or accounts receivable; logistics/transport industry experience preferred.

Job Types: Full-time, Permanent