Restaurant Captain

COMMUNITY MANAGER (CM)Department: Restaurant Operations & Guest Relations

Reports To: General Manager (Operations) and Chief Branding & Operations Officer

Grade: CL-2/3

About Curious Laddoo Pvt LtdAs the proud parent company of Zuru Zuru, Delhi’s beloved Japanese comfort food brand, we at Curious Laddoo Pvt Ltd are redefining what it means to build a restaurant company from the ground up.

We blend global best practices with Indian operational wisdom, balancing street-smart resource optimization with a deep respect for hospitality. With restaurants, a base kitchen, FMCG aspirations, and managed services already under our belt — we’re not just growing, we’re multiplying.

If you believe in excellence without ego, hustle with heart, and systems with soul — we’re building something you’ll be proud to call home.

About the RoleAs Community Manager, you’ll be the face and voice of Zuru Zuru for our guests and community. You’ll manage reservations, events, client relationships, and guest experiences — ensuring every interaction reflects our philosophy of omotenashi (wholehearted hospitality).

This isn’t just about service; it’s about building meaningful relationships, driving community engagement, and creating memorable experiences that strengthen loyalty and grow the brand.

• Key ResponsibilitiesCommunity Leadership: Build strong relationships with guests, clients, and the local community while reflecting Zuru Zuru’s brand values and omotenashi spirit.
• Guest Engagement: Develop and execute strategies to enhance guest satisfaction, loyalty, and repeat visits.
• Relationship Building: Welcome guests, nurture regulars, and represent Zuru Zuru events and community activities.
• Operations & Standards: Oversee reservation systems, seating arrangements, and service standards for smooth operations.
• Event Management: Plan and deliver community events, private parties, and special occasions in collaboration with the operations team.
• Billing & Records: Handle billing accurately, maintain guest records, and ensure proper documentation.
• Performance Tracking: Monitor sales, guest feedback, and event results; prepare weekly reports with recommendations for improvement.
• Team Collaboration: Work closely with kitchen, floor staff, and logistics to ensure excellent guest experiences.
• Environment & Culture: Maintain a welcoming dining atmosphere (music, flowers, lighting, cleanliness) and ensure the designated area is well-kept and guest-ready.
• Qualifications and RequirementsEducation & ExperienceBachelor’s degree in Hospitality, Hotel Management, Business, or related field.(Optional)
• 2–4 years of experience in guest relations, community management, or hospitality sales/service.
• Proven experience managing reservations, events, or high-touch client services.
• SkillsFluency in spoken and written English.
• Hospitality and guest relationship skills.
• Persuasion and rapport-building abilities.
• Telephone etiquette and professional communication.
• Computer literacy: Excel, Word, internet research, CRM systems.
• Personal AttributesHigh energy, confident, disciplined, and hospitable.
• Caring, open-minded, and honest with a strong sense of integrity.
• Persistent and solution-oriented with strong de-escalation skills.
• Embodies Zuru Zuru’s win-win philosophy and derives fulfillment from building community.

Performance Metrics

• Guest Satisfaction Score: 4.3+
• Repeat Visit %: 25%+
• FOH Team Training Coverage: 100%
• Complaint Resolution Rate: >95% within 24 hours
• Engagement Events: Minimum 1 per month

Work Environment

• Split shifts including evenings, weekends, and holidays.
• Extended standing, fast-paced service environment.
• Interaction with both guests and internal teams daily.

Career Growth PathThis role positions you for advancement to:

• Senior Community Manager 
• Restaurant Manager