Senior Operations Analyst - Know Your Customer (KYC)

Senior Operations Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE ROLE

The essential duties of the Senior Operations Analyst - KYC include collecting and organising data from various sources, building reports and assisting internal stakeholders with analysis. This position will be responsible for the execution of periodical reports for external stakeholders, such as banks and other organisations.

Some of the things you’ll be doing are:

• Monitoring inbound work volumes, analysing any abnormalities and identifying potential concerns. This data will be required to be presented in a digestible format to all major stakeholders. 
• Working closely with the Operations Manager to enhance team efficiency.
• Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units.
• Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support and Product.
• Collecting and organising information for the day-to-day report, operations team.
• Preparing regular or ad-hoc analysis of different data sets.
• Using graphs and other methods to visualise data to stakeholders.
• Investigating any abnormalities in the inbound work volumes.
• Monitoring KPIs performance metrics.
• Preparing periodical and ad-hoc reports for internal or external stakeholders.
• Providing recommendations for process improvements.
• Monitoring and assigning day to day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams.
• Has knowledge on advanced excel.

 

WHAT WE ARE LOOKING FOR

• Proven track record in process optimization and performance analysis in an operational setting.
• Strong analytical and problem-solving abilities, with experience in interpreting data and translating it into actionable recommendations.
• Proficiency in data analysis tools such as SQL, Looker, Excel, Tableau, or Power BI.
• You have exceptional listening, doubt solving capabilities and analytics skills.
• You are willing to work in a shared shift pattern (As per business requirement)
• Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and actionable way.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

 

 

WHAT YOU'LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

 

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

  Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

 

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Experience Level

Senior Level