Service Coordinator

Key Points for New Candidate – Coordination Department

Required Skills

·      Good knowledge of MS Office – especially Word & Excel

Good communication skills through:

·      Email

·      WhatsApp

·      Phone Calls

·      Ability to communicate & coordinate with field staff and technicians

Job Responsibilities

·      Planning AMC visits and technician schedules

·      Daily follow-up update (on google sheets) with service engineers/field staff

·      Ensuring timely execution of work

·      Timely complaint resolution

·      Preparing and submitting estimates on time

·      Maintaining service records and reports in Excel

·      Payment follow-up and collection coordination

·      Customer coordination and status updates

·      Professional communication with customers and staff

Additional Expectations

·      Good time management

·      Team coordination ability

·      Problem-solving attitude

·      Ability to work under pressure

Preferred Candidate

·      Ability to work independently and with teams

·      Experience in coordination/service department preferred 3 to 5 years.

·      Active, and responsible person with follow-up skills

·      Fast learner with good follow-up capability