Store Manager

Position Overview: The Store Manager will be responsible for overseeing all aspects of store operations, including staff management, financial performance, and customer service. The ideal candidate will be a strong leader with excellent organizational and communication skills, capable of driving store success and achieving targets.

Key Responsibilities:

• Managing shift scheduling and assigning staff, including overseeing the roles of Customer Relations, Customer related conflict.
• Analyzing staff performance in-store and providing support to coordinators.
• Overseeing online customer support, including addressing queries and facilitating direct communication through the store's WhatsApp community channel.
• Ensuring adherence to branding guidelines across all marketing materials and channels.
• Ensuring the employee training sessions shifts and schedules too.
• Ensuring strict adherence to inventory hygiene and sanitation standards throughout the store.

Qualifications:

• Preferably a graduate with 8 years of experience in retail sector.
• Excellent communication and interpersonal skills.
• Strong understanding of inventory management and retail operations.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong leadership and team management skills.
• Proficient in analyzing KPIs and driving performance improvements through training.
• Solid understanding of cash handling and financial management.