Admin Executive

Admin/ Customer Service Executive

OBJECTIVE

To perform a variety of routine data entry activities in accordance with established operational procedures

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

¨        Attend to all customer service calls from the club members and provide solution as per set SOP’s

¨        Register all such calls according to the set procedure in a logbook and computer for the records

¨        Make variety of follow up calls as described by the manager in a timely fashion.

¨        Verify accuracy, validity, and completion of transcribed data by computer verification, proofreading computer display or printout, or other applicable methods and make corrections as necessary

¨        Operate a variety of data entry equipment to transform, transcribe and verify source material to computer-readable media

¨        Enter into database and retrieve data from computer terminal according to established guidelines

¨        Research lost or missing information in accordance with established procedures

¨        Reformat, rearrange and/or interpret material as necessary, utilizing standard company applications and methods

¨        Verify accuracy, validity and completion of transcribed data by computer verification, proofreading computer display or printout, or other applicable methods and make corrections as necessary

¨        Compile reports from existing records

¨        Assist with special projects by searching computer files and gathering records as requested

¨        Maintain associated logs, records and tracking reports in accordance with established priorities and procedures

¨        Perform other related duties incidental to the work described herein

OTHER DUTIES AND RESPONSIBILITIES

¨        Liaise with the Manager-Administration & PR to ensure that all data requested is correct, complete and delivered in a timely manner

¨        Maintain all the logs related to the deliveries of the membership packages

¨        Maintain all the logs related to pick and drop facility wherever applicable

¨        Maintenance & upkeep of the marketing office 

¨        Prepare weekly & monthly sales charts 

¨        Vendor management & inventory system