After-Sales Business Development Associate (BDA)

We are seeking an After-Sales Business Development Associate to manage and grow relationships with international clients post-sales. The role involves client servicing, project coordination across time zones, and identifying opportunities for account expansion.

Key Responsibilities:

International Client Handling

• Serve as the primary point of contact for global clients after deal closure
• Manage communication via email, calls, and virtual meetings
• Build long-term relationships to ensure client retention and satisfaction

Project Management & Coordination

• Coordinate with internal teams (sales, operations, delivery) to ensure timely execution of projects
• Track deliverables, timelines, and milestones for international clients
• Provide regular status updates and reports to clients

After-Sales Support

• Ensure smooth onboarding and handover from sales to execution
• Resolve client concerns, queries, and escalations promptly
• Maintain service quality as per international standards

Business Growth & Account Management

• Identify upselling and cross-selling opportunities within existing international accounts
• Drive repeat business and long-term contracts
• Collect feedback and suggest improvements to enhance client experience

Documentation & Reporting

• Maintain detailed records of client interactions and project progress
• Prepare reports on account performance, retention, and revenue growth 

Required Skills:

• Excellent verbal and written communication skills (fluency in English is a must)
• Experience handling international clients
• Strong coordination and project management abilities
• Problem-solving and client-first approach 

Salary & Benefits

• Attractive Fixed Salary + Incentives 💸
• Fixed night shift (No rotation)
• 5 Days Working (Saturday-Sunday Off)
• Friendly and supportive work environment

Location : D-213, D Block, Sector 63, Noida, Uttar Pradesh – 201301