Associate Director / Senior Manager - Client Service Strategy Execution

Associate Director - Senior Manager - Global CS Strategy Execution Office

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Summary of position profile

Client Service (CS)

Position Details: 

Job Title :    Associate Director / Senior Manager

SL/ SSL:    CBS / Executive Management

 

Purpose of position:

The individual will be part of the Global CS Strategy Execution Office supporting the CS leadership to drive strategic initiatives and provide operational oversight linked to the CS strategy.

 

Key roles and responsibilities:

• Supporting the design and conceptualisation of key strategic initiatives and points of view for identified priorities / themes
• Preparing initial initiative design, blueprint, concept notes for relevant stakeholders through development of leadership presentations and collaterals
• Preparing point of views and progress updates for various meetings / leadership forums
• Conceptualizing and preparing executive information reports/dashboards based on stakeholder needs and issues
• Supporting cascading of strategy messages across regions, partners and people – webcasts, regional visits, milestone programs, onboarding events, etc.
• Refreshing management reporting process in line with Firm strategy through refreshed metrics and dashboarding
• Collating, analyzing and presenting information through primary/secondary sources for key CS leadership stakeholders
• Providing insights on plans and performance data
• Supporting leadership meetings to shape agendas, build templates, etc

 

Skills and attributes:

• High proficiency with MS Office: Power-point, Excel and Word
• Excellent analytical, logical, interpersonal, project management and communication skills – spoken and written
• Innovation and problem-solving abilities
• Commitment and attention to detail
• General awareness of tech related aspects of business and emerging trends

 

Educational qualifications and past experience:

• At least a graduate with a preference for an MBA from a leading business school
• 10 – 15 years of prior experience preferably with a professional services firm in similar line of business
• Preference for experience in a similar capacity i.e. part of CEO/ COO/CFO’s strategy office and involved in strategy implementation of the business

 

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Experience Level

Mid Level