Chat Support Executive

Customer Service Specialist – Chat SupportLocation: Sector 63, Noida

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Employment Type: Full-Time

Job Summary

We are looking for dynamic, customer-focused, and tech-savvy professionals to join our Chat Support team. The role involves handling customer service, technical support, and e-commerce-related queries through chat channels while delivering an exceptional customer experience. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, a keen interest in mobile technology and consumer electronics, and the ability to manage multiple customer interactions simultaneously.

Key Responsibilities·        Handle customer queries and concerns through chat in a professional, accurate, and timely manner.

·        Provide support for customer service, technical troubleshooting, and e-commerce-related issues.

·        Deliver effective resolutions while maintaining a high level of customer satisfaction.

·        Manage up to three customer conversations simultaneously while maintaining quality and productivity standards.

·        Understand customer requirements and provide appropriate solutions based on established processes and guidelines.

·        Escalate unresolved or complex issues to the relevant teams as required.

·        Maintain accurate records of customer interactions and actions taken.

·        Adhere to defined quality, productivity, attendance, and compliance standards.

·        Stay updated on product features, technical specifications, policies, and process updates.

·        Consistently achieve individual and team performance targets.

Eligibility Criteria·        Graduate in any discipline.

·        Freshers are welcome to apply.

·        Candidates with prior experience must have worked in a Chat Support process.

·        Excellent written and verbal communication skills in English.

·        Minimum typing speed of 35 WPM and 90% accuracy should be there.

·        Strong customer service orientation and problem-solving skills.

·        Tech-savvy with a good understanding of smartphones, consumer electronics, and digital products.

·        Comfortable working with multiple applications, systems, and web-based tools simultaneously.

·        Ability to multitask and perform effectively in a fast-paced environment.

Preferred Skills·        Keen interest in mobile technology, gadgets, and consumer electronics.

·        Strong troubleshooting and analytical abilities.

·        Ability to handle multiple customer interactions without compromising quality.

·        Excellent attention to detail and written communication skills.

·        Quick learner with the ability to adapt to changing business requirements.

·        Customer-centric mindset with a focus on delivering exceptional service.

Work Schedule·        6-day working week.

·        Shift Timings: 9:00 AM – 6:00 PM and 12:00 PM – 9:00 PM.

·        Rotational shifts for Male Staff as per business requirements.

Why Join Us?·        Opportunity to work in a fast-growing customer support environment.

·        Exposure to customer service, technical support, and e-commerce operations.

·        Structured training and continuous learning opportunities.

·        Career progression based on performance and business requirements.

·        Collaborative and performance-driven work culture.

AGE LIMIT : UPTO 35

Drop cv :8077681410 ( WHATSAPP CV )

atufa.aleem@v5global.com