Client Follow-up Executive

Dear Candidate,

Greetings from Samit HR.

We hope you are doing well.

We are currently hiring for the position of "Client Follow-up Executive" with one of our reputed clients. Please find the Job Description below.

📍 Location: Sector-58, Noida

💼 Position: Client Follow-up Executive

🎓 Qualification: Graduate (Any Discipline Preferred)

⏳ Experience: 0–4 Years (Freshers with good communication skills can also apply)

💰 Salary: As per Industry Standards

🕒 Office Timings: Day Shift

📅 Working Days: Monday to Saturday

🏢 Work Mode: Work from Office

About the Company:

Our client is a leading healthcare and e-commerce organization dedicated to making medicines and healthcare products affordable, accessible, and convenient through technology-driven solutions. With a strong focus on quality, customer satisfaction, and innovation, the company offers a dynamic work environment and excellent career growth opportunities.

Job Summary:

We are looking for a proactive and customer-focused Client Follow-up Executive to manage customer interactions, handle queries, and ensure timely follow-ups. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to provide outstanding customer service while maintaining strong client relationships.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Understand customer queries and provide appropriate solutions.
• Resolve customer concerns and escalate complex issues when required.
• Conduct timely follow-ups with customers to provide updates and ensure issue resolution.
• Maintain accurate records of customer interactions, feedback, and follow-up activities.
• Provide customers with correct information regarding company services and processes.
• Coordinate with internal departments for effective resolution of customer issues.
• Monitor customer requests and ensure closure within defined timelines.
• Build and maintain strong relationships with customers through excellent service.
• Achieve assigned performance targets related to customer satisfaction and service quality.

Required Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer handling abilities.
• Good problem-solving and analytical skills.
• Ability to work under pressure and manage multiple tasks effectively.
• Basic knowledge of MS Office; CRM software knowledge will be an added advantage.
• Customer-centric mindset with a positive and professional attitude.

Preferred Candidate Profile:

• Graduate in any discipline.
• 0–4 years of experience in Customer Support, Client Servicing, Telecalling, or Follow-up roles.
• Freshers with excellent communication skills are encouraged to apply.
• Ability to build rapport with customers and maintain long-term relationships.
• Self-motivated, responsible, and eager to learn.

Compensation & Benefits:

• Salary as per Industry Standards.
• Professional and Supportive Work Environment.
• Learning and Career Growth Opportunities.
• On-the-Job Training and Skill Development.
• Performance-Based Growth Opportunities.

📩 Interested candidates can share their updated resume along with the following details:

• Current Location
• Total Experience
• Current Salary
• Expected Salary
• Notice Period

📧 Email: jobs.samithr@gmail.com

⚠ Subject Line: "Client Follow-up Executive"

📱 WhatsApp: 9136112918

Thanks & Regards

Team Samit HR